BOOKING TERMS & CONDITIONS
1. Your holiday contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. Your contract with Holiday Villas Worldwide is not made until a confirmation of booking is issued to you by our reservations manager, you should pay particular attention to this when making bookings.
Your contract with us will be governed by Cypriot Law and is subject to the jurisdiction of the Cypriot Courts at all times.
2. Paying for your accommodation
On making your booking, unless otherwise agreed, a deposit of 30% of the total price must be paid. The balance of your booking must be paid at least twelve weeks prior to your arrival date. For bookings made within twelve weeks of the arrival date, you must pay the full amount when you book. It is your responsibility to ensure that the payment is made and received by us. If the payment is not received by us within eight weeks before your arrival your reservation may be cancelled and your deposit forfeited.
Payment may be made by:
a) Credit or Debit card
b) Bank transfer to Cyprus bank account
Our property rental prices are offered on the basis that you will be making your own holiday insurance and travel arrangements. With the payment you will be emailed an official contract confirmation of booking with all details and a payment receipt.
3. Your accommodation price
The prices in our advertisements are accurate at the time of loading. We reserve the right to change prices during the holiday season, depending on the availability of places. Once you have booked your holiday, the price will not change. The price of the accommodation includes cleaning before your stay. If you are staying for more than eight nights, one additional mid-stay clean and linen change will be scheduled for each additional week or part week you stay. You will be notified of the date of the clean and if for any reason the property is not available for cleaning the clean will be cancelled.
4. If you change your booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing from the person who made the booking.
5. If you cancel your booking
If you cancel your booking, written notification must be received from the name on our confirmation invoice as soon as possible. The following charges will apply from the date on which written notification is received by Holiday Villas Worldwide to compensate Holiday Villas Worldwide and the owners for their estimated losses and expenses .
*Any Cancellation made prior to the 12 weeks before arrival – deposit
*Any Cancellation made prior to the 8 weeks before arrival – 50% of the cost of your accommodation
*Any Cancellation made prior to the 4 weeks before arrival – 100% of the cost of your accommodation
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
6. If we change or cancel your accommodation, It is highly unlikely that we will have to make any changes to your booking. We do, however, start planning arrangements many months in advance and we may have to correct errors and other details on our advertisements both before and after bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before you travel. If a significant change or cancellation has to be made to your accommodation arrangements we will notify you as soon as possible. You may then
a) accept the changed arrangements; b) take alternative accommodation subject to availability. If the alternative is of a lower price than that originally booked the difference (if already paid by you) will be refunded. If the alternative is more expensive you will have to pay the difference; or c) cancel your booking completely, in which case we will refund you all monies paid by you. In addition Holiday Villas Worldwide will pay compensation as follows:
More than 8 weeks prior to arrival £50
More than 4 weeks prior to arrival £100
Less than 4 weeks prior to arrival £200
IMPORTANT NOTE: Compensation arrangements do not apply to circumstances beyond our control. We can cancel your accommodation in the following circumstances: war, threat of war, riots, civil strikes or terrorist activity, industrial disputes, natural or other disasters, fire, flood, airport closures, bad weather conditions, electrical failures, water failures, sale of property and similar events beyond our control.
7. Arrival, Damage Deposit, Defects in the Property and Departure
Notification of your flight details (arrival airport, flight number and arrival time) is vital as it enables us to schedule the preparations, meet you, show you how the various facilities work at the property and provide keys. Failure to provide this information may result in waiting time before someone can be allocated to meet you. If you are arriving on an overnight flight (i.e. after midnight and before 10 am), the arrival date will be deemed as the day before your actual arrival. You will not normally be granted access to the Property until 3:00pm on the incoming changeover and you will normally be required to vacate the Property by 12:00am on the outgoing changeover. Your specific attention is drawn to these times to enable proper cleaning and preparation of the Property. You are expected to use the facilities at the Property with care and are requested to report to us any accidental damage to the Property at the time. We ask that on departure you leave the Property in a clean and reasonable manner.
8. Your accommodation
This is reserved exclusively for the number of people given on our website (2 persons per bedroom) and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable). At all times during your stay, you are expected to have consideration for your neighbors and other third parties. If you are planning a party or any other function likely to cause disturbance to others it is your responsibility to contact the neighbors and advise them. If, in the opinion of ourselves, the local representative, accommodation owner or other person in authority you are, or appear to be, behaving in such a way to cause danger or damage to the property or distress to others, we may terminate your accommodation arrangements. In this event we will have no further liability to you and will not be responsible for any expenses you incur, any refund or any compensation. In addition you will be responsible for any additional expenses we may incur as a result of your behavior.
9. Special Requests
If you have a special request that does not form part of the arrangements described on our advertisements please inform us in writing. We will do our best to comply but cannot guarantee to do so and it will not form part of our contracted obligations. Special requests made after your booking date must be confirmed in writing within seven days of the request. We will make every effort to accommodate your request and inform the relevant individuals concerned. However we cannot guarantee that special requests will be met.
10. Holiday insurance
Adequate insurance is essential. It is the responsibility of the person named on our confirmation invoice to ensure that all members of the party are fully insured. Special attention should be given to cancellation in the event of illness, pregnancy or any other event as your deposit will be retained in all circumstances.
11. Our liability to you
We accept responsibility for ensuring that the accommodation which you book with us is supplied as described in our advertisements. If any aspects of your stay are not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your stay.
We accept responsibility for the acts and/or omissions of our employees and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the costs of your accommodation.
We will not accept responsibility for any of the following circumstances
a) war, threat of war, riots, civil strikes or terrorist activity, industrial disputes, natural or other disasters, fire, flood, airport closures, bad weather conditions, electrical failures, water failures, sale of property and similar events beyond our control.
b) if you or any member of your party is at fault, c) if the fault is of someone else not connected with providing the services which make up the accommodation which we have confirmed to you, d) any unusual or unexpected circumstances beyond our control which we could not have avoided even if we had used all possible care, e) any event which we or the supplier could not help or prevent.
12. Passports, visas and health certificates etc
Various requirements as to documentation differ from country to country and from time to time. You are advised to make your own enquiries and to be responsible for ensuring that you have all the correct documentation for Cyprus and any other countries you may wish to visit during your stay.DOUBLE CHECK THAT YOUR PASSPORT IS IN ORDER AND IS VALID FOR AT LEAST SIX MONTHS FROM YOUR RETURN DATE!
13. Data Protection Policy
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, home telephone number, mobile telephone number, any special needs etc.
It is a Cyprus government legal requirement for you to provide us with your name, home address, home telephone number and mobile telephone number.
We take full responsibility for ensuring that proper security measures are in place to protect your information.
The information may be provided to public authorities such as customs/immigration if required by them, or as required by law. We will not pass any information onto any person not responsible for part of your holiday arrangements.
This applies to any sensitive information that you give to us such as details of disabilities etc. If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making your booking, you consent to this information being passed on to anyone who needs that information in order to ensure that your accommodation is suitable for your needs.